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shipping details
free ground shipping
Enjoy free ground shipping on all products within the Continental U.S.
No promo code necessary. Limited time only. Alaska and Hawaii excluded.
For orders shipping to Canada from our U.S. website, please use code SWEETDREAMSCA.
For orders shipping to Canada from our Canadian website, please use code SWEETCANADA.
Not valid in the following provinces: NL, NT, NU, PE and YT. $400 USD / $500 CAD minimum to qualify.
Please click here to go to the Canadian version of the site. Please use code SWEETCANADA during checkout.
Not valid in the following provinces: NL, NT, NU, PE, YT and remote QC).
$500 CAD minimum to qualify.
For other destinations, please contact us for a custom quote.
Simply enter code SWEETDREAMS during checkout
Valid in the Continental U.S. only (Alaska and Hawaii excluded). SWEETCANADA during checkout
For orders shipping to Canada, please use code SWEETDREAMSCA.
Not valid in the following provinces: NL, NT, NU, PE and YT. $400 USD minimum to qualify.
For other destinations, please contact us for a custom quote.Not valid in the following provinces: NL, NT, NU, PE, YT and remote QC).
$500 CAD minimum to qualify.
For other destinations, please contact us for a custom quote.
shipping methods
Lead Times for UPS/FedEx Ground
Once your order has shipped, the following approximate transit times apply.
Eastern and Central States: 3-4 business days
Western States: 5-7 business days
Email notification with tracking information will be sent
Freight Curbside Delivery
While all Naturepedic shipmentes (including all mattress sizes) typically use FedEx/UPS Ground, foundations and other considerations may make freight delivery necessary. The freight company will typically call to schedule a time frame for delivery. The driver will remove the package from the truck and leave it on the curb. There is no extra charge for this delivery method and all free shipping promotions apply.
Canadian Shipments
Please add additional lead time for shipments to Canada as customs can be unpredictable. Also, remote destinations (i.e. YT, NU, NT, NL, PE and remote parts of QC) may incur additional charges. You may be contacted with an updated shipping quote once we receive your order.
Optional In-Home Setup
As an added convenience, we can coordinate inside delivery and setup for your order. A two man crew will unpack and setup your new bed. This service adds additional lead time before delivery as setup will need to be scheduled. The cost for this service is $375 within the Continental U.S., and is only available by calling or emailing us at 1-800-917-3342. If you wouldl ike the crew to remove and dispose of your old mattress, an additional $50 fee will apply as well. In the event of a return, these fees are not refundable.
APO/FPO Shipments
Unfortunately, we cannot ship to APO/FPO addresses. If you have further questions, please contact us.
damaged shipping policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Naturepedic must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.
orders refused on delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for the actual outbound shipping cost (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.
secure ordering
The information you provide during the ordering process is protected by a secure SSL server. This server encrypts information while being transmitted across the Internet so unauthorized people cannot read it.